Support Services

SunSystems Support Services – Financial Accounting Software

Support Services

Support needs to be precise, effective, and consistent, with the right person giving the help and guidance needed at an often critical time.

Our support team is available, not only on the phone, but we also have a remote team that can attend to your needs on-site if required.

As a support provider, we have the highest ratio of support staff to customers within the SunSystems community. We have experienced application and technical consultants who can quickly understand and rapidly resolve functional and performance issues.

We really are here to help.

Registered users can log in to see the status of their support calls, alternatively they can raise new non-urgent support requests.

Extended Support
Sometimes our customers need that little extra support when it comes to managing their SunSystems configuration. Whether it is bulk loading suppliers, changing journal types, copying business units, or just monitoring the state of your SQL server, we are here to help.

We find our additional level of support particularly relevant at critical points, such as when a staff member suddenly leaves or when time is short.

Our extra support operates on a pay-as-you-go basis and is targeted at tasks that do not warrant hiring a consultant. We offer this cost-effective service remotely.

Find out how SunSystems can improve your business
The Leading SunSystems Support Provider
  • Outstanding Customer Retention: With a 93% retention rate, one of the highest in the industry, we prioritise long-term client satisfaction.
  • Exceptional Expertise: Our support team boasts over 100 years of combined experience, ensuring unparalleled SunSystems knowledge and guidance.
  • Unmatched Availability: We have the highest ratio of SunSystems support staff to customers in the SunSystems community, providing dedicated and responsive assistance.
  • Expert SunSystems Consultancy: Leverage our proven expertise in SunSystems to maximise efficiency and performance.
  • Transparent Assistance: Say goodbye to unnecessary charges for minor help requests—we focus on genuine support without hidden costs.
  • Complimentary UniFi Access: Enjoy UniFi at no additional cost when upgrading to SunSystems Cloud.
  • Trusted SunSystems Partner: With us, your SunSystems needs are in a safe pair of hands.
  • Cost Efficiency: Minimise reliance on costly third-party add-ons. Our consultative approach ensures no unnecessary upselling.
  • Proven Savings: On average, we have saved customers £9,000 annually on SunSystems compared to their previous support providers—imagine what we can do for you!
  • Exceptional Customer Retention: With a 94% retention rate, our clients stay with us because we deliver consistent value and responsive support.
  • Award Winners: We have won back-to-back Infor SunSystems awards, recognising our deep expertise and commitment to customer success.
  • Committed for the Long Term: Unlike other providers, we are independently, family owned and cannot be acquired. This means no unexpected changes—just stable, reliable support you can count on.
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Learn more about SunSystems?

If you are at the start of your evaluation process, visit our resource centre for useful tools and information.

Resources
Additional SunSystems Modules

If you would like more information on any of the specific elements of SunSystems visit our Modules page.

Modules
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