Support needs to be precise, effective, and consistent, with the right person giving the help and guidance needed at an often critical time.
Our support team is available, not only on the phone, but we also have a remote team that can attend to your needs on-site if required.
As a support provider, we have the highest ratio of support staff to customers within the SunSystems community. We have experienced application and technical consultants who can quickly understand and rapidly resolve functional and performance issues.
We really are here to help.
Registered users can log in to see the status of their support calls, alternatively they can raise new non-urgent support requests.
Extended Support
Sometimes our customers need that little extra support when it comes to managing their SunSystems configuration. Whether it is bulk loading suppliers, changing journal types, copying business units, or just monitoring the state of your SQL server, we are here to help.
We find our additional level of support particularly relevant at critical points, such as when a staff member suddenly leaves or when time is short.
Our extra support operates on a pay-as-you-go basis and is targeted at tasks that do not warrant hiring a consultant. We offer this cost-effective service remotely.
