Support needs to be precise, effective and consistent, with the right person giving the help and guidance needed at an often critical time. Not only do we have our support team available on the phone, we also have a remote team that can attend to your needs on site as required.
As a support provider, we have the highest ratio of support staff to customers within the SunSystems community. We have experienced application and technical consultants who can quickly understand functional and performance issues and rapidly resolve them.
We really are here to help.
Registered users can log in to see the status of their support calls, alternatively they can raise new non-urgent support requests.
Sometimes our customers need that little extra support when it comes to managing their SunSystems configuration. Whether it’s bulk loading suppliers, changing journal types, copying business units, or just monitoring the state of your SQL server, we are here to help.
We find our additional level of support is particularly relevant at critical points, e.g. a staff member suddenly leaves, or time is short.
Our extra support operates on a pay-as-you-go basis and is targeted at tasks that do not warrant getting a consultant to complete, as we offer this cost effective service remotely.