Information you provide to us
Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.
Some forms on our website may also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.
From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.
Information we collect about you
The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, telephone conversations, product and service selections and orders or other things that identify you individually. Generally, we may collect information about you in the following manner:
- you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means;
Information we monitor about visitors
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
Cookie names and purpose
__utma – this cookie is used to monitor the number of times a visitor has been to the site related to the cookie, when they first visited the site, and when they were last on the site. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.
__utmb & __utmc – these two cookies work together to establish how long a visit has taken. b signals when a user enters the site and c signals when a user leaves.
__utmz – captures how a visitor accessed the site including: which search engine was used, what link was clicked on, what keywords were used and geographical location.
Apache – a cookie issued for session tracking. The cookie is used to ensure the correct operation of anti-spam CAPTCHA images on response forms (and other interactive features of the site).
In addition to some of the cookies used above for Google Analytics, we also use remarketing through Google Analytics to advertise online.
We, and third-party vendors (including Google), use first-party cookies (the Google Analytics code) and third-party cookies (the DoubleClick cookie) together to inform, optimise and serve our Ads based on our visitors past experience on our website.
Third-party vendors (including Google) may show our Ads on websites across the internet.
Where we store your personal data
All information you provide to us is stored on our highly secure servers that are managed 24/7 and is not transferred outside the European Economic Area (“EEA”).
Unfortunately, the transmission of information via the internet can never be completely secure. Although we will use reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Access to information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.